Paid Wait Time
A live wait clock starts on arrival — after a short grace period, waiting time bills automatically.
Driver time is fleet money. When a driver arrives and the rider isn’t ready, PRIME runs a visible wait clock: a free grace window first, then per-minute wait billing that lands on the trip invoice automatically. Nobody argues about whether waiting happened — the clock is the record.
How it works
Verified arrival starts the clock
The wait timer arms the moment the driver confirms arrival inside the pickup geofence — a timestamp both sides can verify.
Grace period runs first
Riders get a free grace window (set by your fleet’s policy) to come out and board. The app shows the countdown to the rider and the driver.
Per-minute billing kicks in
Past grace, wait time accrues at your fleet’s configured per-minute rate. The driver sees earnings accumulate in real time.
Charges land on the invoice
When the trip completes, accumulated wait time is added as an itemized line on the rider’s receipt — no side negotiations, no awkward texts.
What your fleet gets
- Drivers stop subsidizing rider lateness with unpaid time
- Grace period keeps it fair — normal pickup friction is free
- Automatic invoicing means zero chasing or manual adjustments
- Live countdown nudges riders to board sooner
- Wait-time line items are itemized for clean books
Your fleet sets the policy
Grace minutes and per-minute rates are fleet configuration, not platform mandates. PRIME runs the clock and the billing math; the rider contract is between the rider and your fleet.
Pairs with no-show protection
If the wait clock runs out and the rider never appears, the same verified record feeds the no-show flow — the driver reports it in-app and the no-show fee applies per your policy.
Ready to run rideshare with real protections?
Paid Wait Time ships in the driver app today — set up your fleet and put it to work.