Refund Policy

PRIME is a fleet-management software platform. This policy covers purchases made directly from PRIME — subscriptions, flat-fee consulting and onboarding services, featured directory placement, and account credits.

• Free trial: New paid plans include a 14-day free trial. Cancel before the trial ends and you won't be charged.
• Cancellation: You can cancel a subscription at any time from your billing settings. Your plan stays active until the end of the current billing period; we do not charge for the following period.
• Refund window: If you are charged and request a refund within 7 days of the charge, we will refund that billing period in full to your original payment method.
• After 7 days: Charges older than 7 days are generally non-refundable, but contact us — we review service-outage and billing-error cases individually and will make it right if the fault was ours.
• Annual plans: Annual subscriptions may be refunded pro rata for unused full months if requested within 30 days of the charge.

• Consulting & onboarding: Consulting services are flat-fee and software-adjacent (setup, integrations, onboarding). Fees for consulting already delivered are non-refundable; undelivered sessions are refundable in full.
• Featured placement: Featured directory placement is billed for a fixed term. You can cancel renewal at any time; once a featured term has started it is non-refundable.

• Prime Points: Loyalty points have no cash value, are non-transferable, and are never refundable or redeemable for cash. Points expire 24 months after they are earned.
• Referral credits: Referral rewards are non-cashable account credits and are not refundable.
• Fleet reward credits: Prepaid reward credits purchased by fleet owners are final and non-refundable once awarded to a driver, as described in our Terms & Conditions.
• Chargebacks: If a funding payment is refunded, disputed, or charged back, the associated credits are voided.

Email billing@primetransit.com from your account email with the subject "Refund Request" and include your invoice number or charge date. We respond within 5 business days. Approved refunds are issued to the original payment method via Stripe and typically post within 5–10 business days depending on your bank.

For refunds of transportation or delivery charges, contact the fleet that performed the service directly — their name and contact details appear on your booking confirmation.