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Delete Your Account

How to request deletion of your Prime Transit, Prime Driver, or Prime Fleet Manager account and the data associated with it.

How to Delete Your Account

1

Delete directly in the app

In the Prime Driver or Prime Fleet Manager app, go to Menu → Delete Account (or Settings → Delete Account) and confirm. In the Prime Transit client app, use Profile → Delete Account. Deletion takes effect immediately — your personal data is erased and you are signed out.

2

Or request deletion by email

If you cannot access the app, email privacy@primetransit.com from your account email address with the subject line "Account Deletion Request". We may ask you to confirm a verification code before processing the request.

3

What happens next

Your profile, contact details, documents, and credentials are permanently deleted and all sessions are revoked. Records we must keep for legal, tax, or safety reasons are anonymized so they can no longer identify you.

What Data Is Deleted

Account and profile data

Your name, email address, phone number, profile photo, and login credentials.

Personal documents

Uploaded license, insurance, and identification documents stored in your account.

Location history

Precise location data associated with your past trips.

What May Be Retained

Certain records must be kept for legal, tax, safety, and regulatory reasons:

  • Transaction and payout records — retained for up to 7 years to satisfy tax, accounting, and financial reporting obligations.
  • Trip records — anonymized trip data may be retained for safety investigations, insurance claims, and dispute resolution.
  • Compliance records — vehicle inspection (DVIR) reports and hours-of-service logs required by transportation regulations.
  • Support correspondence — retained for up to 2 years to resolve open disputes or legal matters.

Retention Period

Retained data is stored securely and deleted or fully anonymized once the retention period ends or the legal obligation no longer applies.

Your data is encrypted

All personal data is encrypted in transit and at rest. Deletion requests are processed by our data protection team. For questions about your data, contact dpo@primetransit.com.

Ready to delete your account?

Use the Delete Account option in your app's menu or settings — it takes effect immediately. If you cannot access the app, email privacy@primetransit.com from your account email address.

Applies to Prime Transit, Prime Driver, and Prime Fleet Manager accounts