Delete Your Account

How to request deletion of your Prime Transit, Prime Driver, or Prime Fleet Manager account and the data associated with it.

How to Request Account Deletion

1

Email us from your account email address

Send a deletion request to privacy@primetransit.com with the subject line "Account Deletion Request". Use the email address associated with your account so we can verify your identity.

2

Verify your identity

We may ask you to confirm a verification code sent to your registered email or phone number before processing the request.

3

Deletion completed within 30 days

Once verified, we will delete your account and associated personal data within 30 days and send you a confirmation email.

What Data Is Deleted

Account and profile data

Your name, email address, phone number, profile photo, and login credentials.

Personal documents

Uploaded license, insurance, and identification documents stored in your account.

Location history

Precise location data associated with your past trips.

What May Be Retained

Certain records must be kept for legal, tax, safety, and regulatory reasons:

  • Transaction and payout records — retained for up to 7 years to satisfy tax, accounting, and financial reporting obligations.
  • Trip records — anonymized trip data may be retained for safety investigations, insurance claims, and dispute resolution.
  • Compliance records — vehicle inspection (DVIR) reports and hours-of-service logs required by transportation regulations.
  • Support correspondence — retained for up to 2 years to resolve open disputes or legal matters.

Retention Period

Retained data is stored securely and deleted or fully anonymized once the retention period ends or the legal obligation no longer applies.

Your data is encrypted

All personal data is encrypted in transit and at rest. Deletion requests are processed by our data protection team. For questions about your data, contact dpo@primetransit.com.

Ready to delete your account?

Email privacy@primetransit.com with the subject line "Account Deletion Request".

Applies to Prime Transit, Prime Driver, and Prime Fleet Manager accounts