Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: September 21, 2026
At Prime Transit ("PRIME"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet-management software platform, mobile apps, and website. PRIME is a software platform — transportation and delivery services themselves are performed by independent fleets and carriers of record, not by PRIME. We respect your privacy rights and are dedicated to maintaining transparency about our data practices.
Information we collect to operate our software platform and improve user experience.
How we use your information to deliver services, ensure safety, and enhance our platform.
Security measures and safeguards we implement to protect your personal information.
Control over your personal data, including access, correction, and deletion rights.
External services and partners that may process your data under our direction.
How we use cookies and tracking technologies to enhance your browsing experience.
We collect information to operate and improve our fleet-management software platform:
We use your information to:
Connect customers with independent fleets and power booking workflows — fleets are the carriers of record
Handle secure payment processing and billing
Monitor service quality and prevent fraud
Provide accurate ETAs and route information
Send booking confirmations and status updates
Analyze usage patterns and enhance features
We implement industry-standard security measures to protect your data:
Location tracking is essential for accurate fleet tracking, dispatch, and safety features in the platform.
We partner with trusted third-party services to enhance our platform:
Used for route planning, real-time navigation, and location services. We only share necessary location data.
Secure payment processing through certified providers like Stripe. Payment data is not stored on our servers.
Service notifications and marketing communications through secure email providers.
Website usage analytics to improve our services. Data is aggregated and anonymized.
Prime Transit offers optional SMS notifications to enhance the driver and rider experience.
Under applicable privacy laws, you have the following rights regarding your personal data:
Request a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Limit how we process your data
Receive your data in a portable format
Object to certain data processing
If you are a California resident or covered by another US state privacy law, you have the right to:
We do not sell your personal information and we do not share it for cross-context behavioral advertising. To exercise any right — including access or deletion — email privacy@primetransit.com or use our account deletion page. We will verify your identity before processing requests and respond within the time required by law.
We use cookies and similar technologies to enhance your browsing experience:
Required for website functionality, authentication, and security.
Remember your preferences and settings for a personalized experience.
Help us understand how you use our website to improve our services.
Used to deliver relevant advertisements and track campaign effectiveness.
Cookie Control: You can manage your cookie preferences through your browser settings or our cookie management tool. Essential cookies cannot be disabled as they are necessary for the website to function.
If you have questions about your privacy rights or this Privacy Policy, please contact us:
privacy@primetransit.com
Response time: Within 30 days
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our platform or via email.
All changes to this policy will be documented with the date of the last update shown above. We recommend reviewing this policy regularly to stay informed about how we protect your privacy.
