Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: June 3, 2026

Privacy Overview

At PRIME, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and logistics services. We respect your privacy rights and are dedicated to maintaining transparency about our data practices.

Key Privacy Areas

Data Collection

Information we collect to provide our transportation services and improve user experience.

Data Usage

How we use your information to deliver services, ensure safety, and enhance our platform.

Data Protection

Security measures and safeguards we implement to protect your personal information.

Your Rights

Control over your personal data, including access, correction, and deletion rights.

Third Parties

External services and partners that may process your data under our direction.

Cookies & Tracking

How we use cookies and tracking technologies to enhance your browsing experience.

Detailed Privacy Information

1. Information We Collect

We collect information to provide better transportation services and improve your experience:

Personal Information

Full name and contact details
Email address and phone number
Profile picture and preferences
Account credentials and settings

Service Data

Real-time location data
Payment and transaction information
Booking and service history
Device and usage analytics

2. How We Use Your Information

We use your information to:

Provide Transportation Services
Connect customers with drivers and facilitate bookings
Process Payments
Handle secure payment processing and billing
Ensure Safety & Security
Monitor service quality and prevent fraud

Track Vehicles in Real-Time
Provide accurate ETAs and route information
Communicate Service Updates
Send booking confirmations and status updates
Improve Our Services
Analyze usage patterns and enhance features

3. Data Protection & Security

We implement industry-standard security measures to protect your data:

Encryption & Transmission

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Secure API endpoints with authentication
• Regular security audits and penetration testing

Access Controls

• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Principle of least privilege
• Regular access reviews and audits

Monitoring & Response

• 24/7 security monitoring and alerting
• Automated threat detection systems
• Incident response procedures
• Regular security training for staff

4. Location Data & Tracking

Why We Collect Location Data

Location tracking is essential for providing accurate transportation services and ensuring safety.

Service Purposes

Real-time vehicle tracking
Route optimization
ETA calculations
Safety monitoring

Privacy Safeguards

Encrypted GPS data transmission
Limited data retention periods
User consent and control
Anonymized analytics only

5. Third-Party Services

We partner with trusted third-party services to enhance our platform:

Google Maps & Navigation

Used for route planning, real-time navigation, and location services. We only share necessary location data.

Payment Processors

Secure payment processing through certified providers like Stripe. Payment data is not stored on our servers.

Email & Communication Services

Service notifications and marketing communications through secure email providers.

Analytics & Performance

Website usage analytics to improve our services. Data is aggregated and anonymized.

6. SMS Messaging and Phone Number Usage

SMS Communications

Prime Transit offers optional SMS notifications to enhance the driver and rider experience.

Opt-In Consent

• SMS messaging is completely optional - users can fully utilize Prime Transit services without consenting to SMS messages
• Users must explicitly opt-in to receive SMS notifications
• Consent is collected through our mobile applications during account setup or through account settings
• Users can opt-out at any time by texting STOP, HELP, or through app settings

Message Content

• Job offers and delivery requests
• Pickup/dropoff updates and status notifications
• Scheduling changes and time-sensitive alerts
• Account security alerts and verification codes
• Important service announcements

Message Frequency

• Message frequency varies based on user activity and preferences
• Typical users receive 2-10 messages per day during active delivery periods
• Users can customize notification preferences in their account settings
• No messages are sent outside of operational hours unless for security alerts

Data Rates and Privacy

• Message and data rates may apply depending on your mobile carrier plan
• Your mobile phone number is not shared with third parties for marketing purposes
• Phone numbers are used solely for service-related communications
• We do not sell or rent your phone number to third parties

Opt-Out

• Users can opt-out at any time by texting STOP to our messaging service
• Reply HELP for assistance or contact support at rideprimetransit@gmail.com
• Opt-out requests are processed immediately

7. Your Privacy Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

1
Right to Access
Request a copy of your personal data
2
Right to Rectification
Correct inaccurate or incomplete data
3
Right to Erasure
Request deletion of your personal data

4
Right to Restriction
Limit how we process your data
5
Right to Portability
Receive your data in a portable format
6
Right to Object
Object to certain data processing

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality, authentication, and security.

Functional Cookies

Remember your preferences and settings for a personalized experience.

Analytics Cookies

Help us understand how you use our website to improve our services.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Cookie Control: You can manage your cookie preferences through your browser settings or our cookie management tool. Essential cookies cannot be disabled as they are necessary for the website to function.

Privacy Questions & Rights

If you have questions about your privacy rights or this Privacy Policy, please contact us:

Privacy Team

privacy@primetransit.com

Response time: Within 30 days

Data Protection Officer

dpo@primetransit.com

GDPR Information

Cookie Policy

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our platform or via email.

Version Control

All changes to this policy will be documented with the date of the last update shown above. We recommend reviewing this policy regularly to stay informed about how we protect your privacy.