Acceptable Use Policy

The rules that keep the PRIME platform safe, lawful, and reliable for everyone.

Last updated: September 21, 2026

Overview

This Acceptable Use Policy ("AUP") applies to everyone who uses the PRIME platform — fleet owners, managers, drivers, customers, and staff. It is part of our Terms & Conditions. By using the Platform you agree to follow it.

Reminder: PRIME is a software platform, not a carrier, broker, freight forwarder, or transportation provider. Fleets using PRIME are the carriers of record and are responsible for the legality, safety, and performance of the services they provide.

Permitted Use

You may use the Platform to:

Manage your fleet's vehicles, drivers, dispatch, routing, and compliance records
Request, book, and track jobs with independent fleets and carriers
Communicate with customers, drivers, and fleet staff through Platform messaging
Run your business using the Platform's billing, reporting, and integration features

Prohibited Conduct

Illegal or Harmful Activity

Using the Platform to arrange transport of illegal goods, hazardous materials without required authority, or passengers in violation of law
Fraud, theft, falsified proof of delivery, fake bookings, or manipulated ratings
Harassment, threats, discrimination, stalking, or abusive behavior toward any user
Impersonating another person, fleet, or PRIME personnel

Platform Abuse

Scraping, crawling, or bulk-downloading Platform data without written permission
Reverse engineering, probing, or attempting to breach Platform security or other accounts
Interfering with Platform operation — including denial-of-service, spam, or malware
Creating multiple accounts to evade limits, suspensions, or pricing tiers
Using referral, rewards, or Prime Points programs for self-dealing or gaming

Data Misuse

Using customer, driver, or recipient personal data for purposes outside the service it was provided for
Selling or sharing Platform user data with third parties without consent
Retaining location data beyond what your role requires

Messaging & Marketing Rules

No unsolicited bulk messaging (spam) through Platform email or SMS features
SMS opt-out requests (STOP) must be honored immediately
Marketing emails must include your identity and a working unsubscribe mechanism

Fleet & Driver Obligations

Fleets are carriers of record — you must hold all licenses, insurance, and permits required for the services you perform.
Fleet owners are responsible for their drivers' wages, classification, and labor-law compliance.
Drivers must maintain valid licenses, insurance, and certifications and operate vehicles safely and lawfully.
Verification documents submitted to the Platform must be accurate and current.

Enforcement

Violations of this policy may result in warning, content removal, feature restrictions, account suspension, or permanent deactivation. Serious violations — fraud, violence, theft, illegal goods — may result in immediate termination and referral to law enforcement.

To report a violation, contact support@primetransit.com or use the help desk.