Please read these terms carefully before using PRIME.
Effective: September 21, 2026
These Terms and Conditions (these "Terms") are a legal agreement between you and Prime Transit ("PRIME," "we," "us," or "our"), operated as a software platform. These Terms govern your access to and use of our websites, web applications, mobile applications, APIs, and related services (collectively, the "Platform").
Important: PRIME is a logistics management and orchestration software platform. PRIME is not a carrier, broker, freight forwarder, delivery agent, or transportation provider, and does not itself provide transportation or delivery services. Fleets and fleet operators that use the Platform are the carriers of record; every transport contract is between the customer and the fleet. Transportation/delivery services are performed by independent drivers and/or third-party carriers and fleet operators (each, a "Provider"). PRIME never arranges transport on your behalf, never holds fares, and takes no per-booking commission.
By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, do not use the Platform.
The Platform provides tools to request, manage, and track deliveries and logistics workflows, including dispatch, routing, notifications, proof-of-pickup/delivery, analytics, and integrations.
Certain features may be offered via third parties (e.g., mapping providers, payment processors, SMS providers). Your use of those features may be subject to third-party terms in addition to these Terms.
PRIME offers optional SMS notifications to enhance the driver and rider experience. By opting in to receive SMS messages, you agree to the following:
Users must not discriminate against other Users, recipients, or PRIME personnel on the basis of characteristics protected by law. Discriminatory behavior may result in account restriction or deactivation.
Harassment, threats, violence, intimidation, stalking, and other abusive behavior are prohibited. PRIME may restrict or terminate access for violations, and may cooperate with law enforcement where appropriate.
You may receive confidential information (including personally identifiable information) while using the Platform. You agree to use such information only to perform or receive services through the Platform and to protect it from unauthorized disclosure. Our collection and use of personal information is described in our Privacy Policy.
Cancellation, wait-time, re-delivery, return, or other fees may apply based on timing and circumstances. Fees, if applicable, will be presented in the Platform and/or in your applicable service agreement.
To the maximum extent permitted by law, you agree to indemnify and hold PRIME harmless from third-party claims arising out of your Job details, items, instructions, or your breach of these Terms.
Drivers are independent service providers. PRIME does not control the manner or means by which a Driver performs a Job. Drivers are responsible for their own taxes, insurance, equipment, and compliance obligations.
Fraudulent activity (including falsified proof-of-delivery, theft, misuse of customer data, or manipulation of Platform features) is prohibited and may result in immediate deactivation and potential legal action.
To the maximum extent permitted by law, Drivers agree to indemnify and hold PRIME harmless from third-party claims arising out of the Driver's performance of Jobs, vehicle operation, insurance coverage, or breach of these Terms.
PRIME may suspend, restrict, or terminate access to the Platform (including temporarily locking an account) if we reasonably believe a User has violated these Terms, created risk, engaged in fraud or unsafe behavior, or if required by law.
Where appropriate, PRIME may provide an appeal or review process. Some violations (e.g., fraud, violence, theft, severe harassment) may result in immediate and permanent deactivation.
Payments may be processed by third-party payment processors. By using paid features, you authorize PRIME and its processors to charge the payment method you provide, subject to any additional terms presented at checkout.
You are responsible for taxes applicable to your use of the Platform and any services you provide or receive, except where PRIME is required by law to collect/remit.
If you initiate a chargeback or payment dispute, PRIME may suspend access while we investigate. You agree to provide reasonable cooperation and documentation.
The PRIME Credits driver rewards program is a closed-loop, fleet-funded rewards feature in beta. Fleet owners may purchase prepaid reward credits and award them to drivers in their own fleet at their sole discretion. Credits have no cash value, are never redeemable for cash, and are not wages, salary, interest, securities, cryptocurrency, or an investment of any kind. They do not accrue interest, do not represent equity, and confer no ownership or governance rights.
Reward credit purchases are final and non-refundable once awarded to a driver. Credits only become usable after the funding payment clears. If a funding payment is refunded, disputed, or charged back, the associated credits are voided and any unpaid awards funded by them may be reversed, including after being awarded.
The fleet owner — not PRIME — decides who receives rewards and why. Fleet owners remain solely responsible for their drivers' wages, payroll, benefits, employment taxes, and labor-law obligations; rewards must not be used to evade minimum-wage, overtime, payroll-tax, or worker-classification requirements. Fleet owners are responsible for any required tax reporting on amounts paid to their drivers.
Credits are non-cashable platform credits. They may be used only for Prime platform benefits — such as subscription invoice credits and featured placement — and can never be redeemed for cash, bank or card payout, or cryptocurrency, subject to a security hold (currently 7 days) before use. Redemption options are announced as they become available, and use of credits depends on the driver's account standing and fraud/sanctions screening.
Credits are non-transferable between users, cannot be sold or traded, and may not be purchased with the intent to launder funds, self-deal, or circumvent chargeback controls. PRIME may hold, suspend, reverse, or void credits and may suspend or terminate accounts for suspected fraud, chargebacks, collusion, self-awards, account takeover, sanctions exposure, or abuse. PRIME may modify, pause, or discontinue the program at any time; where practicable, unredeemed legitimately-earned credits will be honored during a reasonable wind-down period. Unused prepaid balances are not redeemable for cash.
This program is provided on a beta basis. Program rules, limits, conversion terms, and availability may change. Nothing in this program constitutes financial, legal, or tax advice, and the program is not offered in jurisdictions where it would require licensing we do not hold.
Prime Points are a loyalty benefit earned through qualifying platform activity (for example, referrals and promotions). Prime Points are not the fleet-funded reward credits described in Section VIII — they are a separate, non-cashable loyalty program.
Prime Points expire 24 months after the date they are earned. Expired points are forfeited and cannot be reinstated. Points may also be voided for suspected fraud, abuse, self-referral, or violation of these Terms. Redemptions are discounts on platform services, not income.
PRIME may modify, pause, or discontinue the Prime Points program at any time. Where practicable, points earned in good standing will be honored during a reasonable wind-down period.
PRIME and its licensors own the Platform and all related intellectual property, including software, logos, and content. Subject to these Terms, PRIME grants you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Platform except as permitted by law or by PRIME in writing.
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, PRIME disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, PRIME will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. PRIME's aggregate liability for claims arising out of or related to the Platform is limited to the amounts paid to PRIME for the applicable service in the three (3) months preceding the event giving rise to the claim.
We may update these Terms from time to time. If we make material changes, we will provide notice through the Platform or by other reasonable means. Your continued use after the effective date of the updated Terms constitutes acceptance.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where preempted by applicable federal law.
Note: These Terms are general and should be reviewed by your attorney for your specific business model, compliance requirements, and jurisdiction-specific rules.
If you have any questions about these Terms, please contact us:
legal@primetransit.com
