Please read these terms carefully before using PRIME.
Effective: June 3, 2026
These Terms and Conditions (these "Terms") are a legal agreement between you and Prime Transit LLC, a Wyoming limited liability company, doing business as "PRIME" ("PRIME," "we," "us," or "our"). These Terms govern your access to and use of our websites, web applications, mobile applications, APIs, and related services (collectively, the "Platform").
Important:PRIME is a logistics management and orchestration platform. Unless we expressly agree otherwise in writing, PRIME does not itself provide transportation or delivery services. Transportation/delivery services are performed by independent drivers and/or third-party carriers and fleet operators (each, a "Provider").
By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, do not use the Platform.
The Platform provides tools to request, manage, and track deliveries and logistics workflows, including dispatch, routing, notifications, proof-of-pickup/delivery, analytics, and integrations.
Certain features may be offered via third parties (e.g., mapping providers, payment processors, SMS providers). Your use of those features may be subject to third-party terms in addition to these Terms.
PRIME offers optional SMS notifications to enhance the driver and rider experience. By opting in to receive SMS messages, you agree to the following:
Users must not discriminate against other Users, recipients, or PRIME personnel on the basis of characteristics protected by law. Discriminatory behavior may result in account restriction or deactivation.
Harassment, threats, violence, intimidation, stalking, and other abusive behavior are prohibited. PRIME may restrict or terminate access for violations, and may cooperate with law enforcement where appropriate.
You may receive confidential information (including personally identifiable information) while using the Platform. You agree to use such information only to perform or receive services through the Platform and to protect it from unauthorized disclosure. Our collection and use of personal information is described in our Privacy Policy.
Cancellation, wait-time, re-delivery, return, or other fees may apply based on timing and circumstances. Fees, if applicable, will be presented in the Platform and/or in your applicable service agreement.
To the maximum extent permitted by law, you agree to indemnify and hold PRIME harmless from third-party claims arising out of your Job details, items, instructions, or your breach of these Terms.
Drivers are independent service providers. PRIME does not control the manner or means by which a Driver performs a Job. Drivers are responsible for their own taxes, insurance, equipment, and compliance obligations.
Fraudulent activity (including falsified proof-of-delivery, theft, misuse of customer data, or manipulation of Platform features) is prohibited and may result in immediate deactivation and potential legal action.
To the maximum extent permitted by law, Drivers agree to indemnify and hold PRIME harmless from third-party claims arising out of the Driver's performance of Jobs, vehicle operation, insurance coverage, or breach of these Terms.
PRIME may suspend, restrict, or terminate access to the Platform (including temporarily locking an account) if we reasonably believe a User has violated these Terms, created risk, engaged in fraud or unsafe behavior, or if required by law.
Where appropriate, PRIME may provide an appeal or review process. Some violations (e.g., fraud, violence, theft, severe harassment) may result in immediate and permanent deactivation.
Payments may be processed by third-party payment processors. By using paid features, you authorize PRIME and its processors to charge the payment method you provide, subject to any additional terms presented at checkout.
You are responsible for taxes applicable to your use of the Platform and any services you provide or receive, except where PRIME is required by law to collect/remit.
If you initiate a chargeback or payment dispute, PRIME may suspend access while we investigate. You agree to provide reasonable cooperation and documentation.
PRIME and its licensors own the Platform and all related intellectual property, including software, logos, and content. Subject to these Terms, PRIME grants you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Platform except as permitted by law or by PRIME in writing.
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, PRIME disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, PRIME will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. PRIME's aggregate liability for claims arising out of or related to the Platform is limited to the amounts paid to PRIME for the applicable service in the three (3) months preceding the event giving rise to the claim.
We may update these Terms from time to time. If we make material changes, we will provide notice through the Platform or by other reasonable means. Your continued use after the effective date of the updated Terms constitutes acceptance.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where preempted by applicable federal law.
Note: These Terms are general and should be reviewed by your attorney for your specific business model, compliance requirements, and jurisdiction-specific rules.
If you have any questions about these Terms, please contact us:
legal@primetransit.com
