Verified Ride Flow
Pickup confirmation, passenger onboard, completion — every step is recorded so drivers and riders are both covered.
Every trip moves through confirmed stages — driver en route, verified arrival, passenger onboard, trip complete — and each transition is stamped with time and location. If anything is ever questioned, the trip record is the answer.
How it works
Accepted and en route
The offer acceptance logs driver, vehicle, and dispatch timestamp. The rider watches the approach live with ETA.
Verified arrival
Arrival is confirmed inside the pickup geofence — timestamp and GPS coordinates stored with the trip.
Passenger onboard
The driver confirms the rider is in the vehicle. This checkpoint ends wait billing and starts the trip meter.
Completion with proof
Drop-off confirmation records the final location and time. The itemized receipt — fare, wait time, any fees — issues to the rider automatically.
What your fleet gets
- Every stage transition is timestamped and geo-stamped
- Disputes resolve from the record, not from memory
- Automatic itemized receipts — fare, wait time, fees
- Riders and drivers see the same trip truth
- Clean trip histories for your fleet’s books and audits
Coverage means evidence, not insurance
"Covered" here means documented: both parties can prove what happened and when. Your fleet remains the carrier of record with its own insurance obligations — PRIME provides the trip record that makes claims and reviews straightforward.
The flow is the backbone
Geofenced arrivals, paid wait time, no-show protection, and incident reporting all hang off these checkpoints. Get the flow right once and every protection built on it inherits the same verified record.
Ready to run rideshare with real protections?
Verified Ride Flow ships in the driver app today — set up your fleet and put it to work.