Whether you run a fleet, drive for one, or booked a delivery or ride — here's how to reach PRIME support and get answers fast.
General questions, account help, technical issues
support@primetransit.com
Invoices, subscription changes, billing errors
billing@primetransit.com
Urgent account and platform issues
+1 (818) 861-9395
Most questions are answered instantly in the Helpdesk — knowledge base, live AI assistant, and ticket tracking in one place.
Dashboard, dispatch, drivers, vehicles, subscriptions, Stripe payouts, and Storefront settings — use the Helpdesk or email support with your account email.
Job issues on the road? Use the in-app support link on your trip screen for the fastest response — it attaches your active job automatically.
For questions about a specific delivery or ride, contact the fleet that performed the service — their name appears on your booking confirmation. For platform issues, email support.
You can cancel a subscription anytime from your billing settings — your plan stays active through the paid period. Subscription charges are non-refundable; confirmed billing errors are corrected promptly. See the Cancellation & Refund Policy.
Email and tickets are answered within 24 hours on business days — most sooner. Include your account email and any relevant job, booking, or invoice IDs for the fastest resolution.
Send us a message and we'll get back to you within 24 hours.
