No-Show Protection
Rider doesn’t show? Your driver reports it in-app, the no-show fee is handled, and they’re back on the road.
No-shows used to mean a driver eating twenty minutes of dead time with nothing to show for it. With verified arrival, a documented wait window, and a one-tap report, the no-show fee applies per your fleet’s policy and the driver is released to the next offer.
How it works
Driver waits through the window
After geofenced arrival, the wait clock runs. The rider has been notified and the grace plus wait window gives them a fair chance to board.
One-tap no-show report
When the window closes with no rider, the driver taps "Report No-Show." PRIME attaches the arrival timestamp, GPS proof, and wait duration to the report automatically.
Fee applies per your policy
The no-show fee configured by your fleet is applied to the rider’s payment method — itemized, documented, and consistent.
Driver is released immediately
The trip closes as a no-show, the driver returns to available status, and the next offer can land right away.
What your fleet gets
- Dead wait time becomes a documented, billable event
- Automatic evidence bundle — arrival GPS, timestamps, wait duration
- Consistent fee handling instead of case-by-case awkwardness
- Drivers get back to earning in one tap
- No-show history helps your fleet spot chronic offenders
Evidence first, fees second
A no-show fee that can’t be defended is a chargeback waiting to happen. Every report carries the GPS-verified arrival, the wait clock record, and the rider notifications — the documentation a dispute needs.
Fleet policy, platform enforcement
Your fleet defines the wait window and the fee. PRIME applies it identically every time, which is exactly what makes it defensible — riders are held to a rule, not a mood.
Ready to run rideshare with real protections?
No-Show Protection ships in the driver app today — set up your fleet and put it to work.