In-App SOS & Incidents
One-tap incident reporting — SOS, accident, or breakdown — alerts your fleet instantly with the driver’s location.
When something goes wrong on the road, the driver shouldn’t be digging through contacts. One tap opens the incident flow, picks the category — emergency SOS, accident, or breakdown — and your fleet gets an instant alert with the driver’s live location and trip context.
How it works
Driver taps SOS
A persistent SOS control in the driver app opens the incident flow — reachable in one motion, even under stress.
Category selects the response
SOS (safety emergency), accident, or breakdown — each routes the right alert level to your fleet’s duty contacts.
Fleet is alerted with live location
Your fleet’s dashboard and on-call contacts get the alert instantly: driver identity, live GPS position, trip details, and incident category.
Incident report is filed automatically
The event is stored as a timestamped incident record on the trip — location trail, category, notes, and resolution — for insurance and review.
What your fleet gets
- One-tap alerting when seconds matter
- Live location attached — no "where are you?" phone tag
- Your fleet sees it instantly, not when the driver gets a free minute
- Automatic incident records for insurance and compliance files
- Works mid-trip and between trips
SOS is for safety, not just paperwork
An SOS alert is designed for the worst case: it pushes the driver’s live position to your fleet immediately so someone who can act has eyes on it. PRIME is the reporting layer — your fleet’s safety protocol and local emergency services do the responding.
The record is built in the moment
Incident reports written three days later are worth less. PRIME captures the location trail and timestamps at the time of the event, so the record exists before anyone starts reconstructing it.
Ready to run rideshare with real protections?
In-App SOS & Incidents ships in the driver app today — set up your fleet and put it to work.